u are the owner of a new golf complex that has been operating 6 months you would like to find out the following:
: what your clients are thinking abt ur complex and the services u offer
: how can u improve services
: ifthere is additional services ur clients require
now is the tasks
: give ur complex a name
: briefly describe in point form the kinds of services ur complex offers
: design a set of questions that u would include in a questionnare so taht u can get client feedback in order to improve your service delivery.u are required to collect information as described in the background
-albert park.
1) parking for the disabled and normal parking
2) golf equipment(all brands/types/sizes/etc)
3) information counter
4) transportation within the building for the disabled/old
5) security guards
6) those fellas in the basement who help you look for ur lost car
7) lost and found section
8) shop assistant to help choose the right equipment
9) -insert number of holes-indoor golfing centre
10) food court
Thank you for choosing Albert Park to fulfil all ur golfing needs. We would like to extend our deepest and biggest thanks to all you customers for shopping here. We would like to upgrade our services in order to serve all of our customers better. Please fill in the questionare below to help us improve our services. Your co-operation is much appreciated.
1) What do you think about Alfred Park?
a. I think it is a great place for family shopping or individual shopping where everything that is needed in golfing can be found here in affordable prices.
b. I think its a mediocre place where shopping for golf equipments is convenient. Nothing much.
c. I think it is a normal shopping place anybody would choose or not choose to go to.
d. I think it is a horrible place to shop in for the services are horrible and the prices are ridiculous.
If others,please state :
2) What do you think about the services we provide for...
a) The disabled
i) thoughtful and enough from parking to travelling around the complex
ii) its normal and can be found anywhere.
iii) parking lots should double up and the fee for renting the equipment should be canceled.
iv) the parking is not enough/always taken by non-disabled people and the equipment provide are always faulty.
If others,please state :
b) Golf equipment
i) Good quality, easily located and prices are affordable.
ii) Mediocre quality, needs walking around to be found and prices are affordable.
iii) Always in bad quality, hard to locate even by looking at the directory and the prices are ridiculous.
If others,please state :
c) Information Counter
i) Very humble and friendly service where directions are given simple and easy to follow
ii) Hard to communicate people yet friendly service but directions are sometimes quite complicated
iii) Very rude and unfriendly service provided where when asked for directions,a map of the mall is given to the customer.
If others,please state :
d) Security Guards
i) Helpful and responsible
ii) Always just standing and sometimes caught falling asleep
iii) Not helpful or responsible,yet always caught doing irrelevant things such as wolf-whistling women,eating while on duty or being rude.
If others,please state :
e) Lost and Found Section
i) Easy to communicate in redeeming lost item
ii) Rather hard to communicate with the person in charge but still negotiable
iii) Very hard to redeem lost item because of misinterpretion/misunderstanding
If others,please state :
f) Shop Assistant to Help Choosing Equipment
i) Friendly, helpful, humble and they know what they're doing and introducing to the customer.
ii) Friendly, not very helpful, humble and they're not very sure on what they're introducing to the customer.
iii) Rude, not helpful at all, not humble and they have no idea whatsoever on what they are doing.
If others,please state :
g) -insert number of holes-Indoor Golfing Centre
i) Family suitable, excellent service, not too packed, fair pricing and the equipment is always in good order.
ii) Rather family suitable, good service, rather packed, fair pricing and the condition of the equipment are bad at times.
iii) Highly unsuitable for families, very bad service, always packed and can get rowdy at times, pricing is too high and the equipment is horrible.
If others,please state :
h) Food Court
i) Food is good, pricing is fair,friendly workers and a clean environment to eat in.
ii) Food is mediocre, pricing is fair, friendly workers and a not-so-clean environment to eat in.
iii) Food is horrible, pricing is unreasonable, workers are rude and the environment is dirty.
If others,please state :
3) How can we improve our services?
a) The disabled
i) thoughtful and enough from parking to travelling around the complex
ii) its normal and can be found anywhere.
iii) parking lots should double up and the fee for renting the equipment should be canceled.
iv) the parking is not enough/always taken by non-disabled people and the equipment provide are always faulty.
If others,please state :
b) Golf equipment
i) Good quality, easily located and prices are affordable.
ii) Mediocre quality, needs walking around to be found and prices are affordable.
iii) Always in bad quality, hard to locate even by looking at the directory and the prices are ridiculous.
If others,please state :
c) Information Counter
i) Very humble and friendly service where directions are given simple and easy to follow
ii) Hard to communicate people yet friendly service but directions are sometimes quite complicated
iii) Very rude and unfriendly service provided where when asked for directions,a map of the mall is given to the customer.
If others,please state :
d) Security Guards
i) Helpful and responsible
ii) Always just standing and sometimes caught falling asleep
iii) Not helpful or responsible,yet always caught doing irrelevant things such as wolf-whistling women,eating while on duty or being rude.
If others,please state :
e) Lost and Found Section
i) Easy to communicate in redeeming lost item
ii) Rather hard to communicate with the person in charge but still negotiable
iii) Very hard to redeem lost item because of misinterpretion/misunderstanding
If others,please state :
f) Shop Assistant to Help Choosing Equipment
i) Friendly, helpful, humble and they know what they're doing and introducing to the customer.
ii) Friendly, not very helpful, humble and they're not very sure on what they're introducing to the customer.
iii) Rude, not helpful at all, not humble and they have no idea whatsoever on what they are doing.
If others,please state :
g) -insert number of holes-Indoor Golfing Centre
i) Family suitable, excellent service, not too packed, fair pricing and the equipment is always in good order.
ii) Rather family suitable, good service, rather packed, fair pricing and the condition of the equipment are bad at times.
iii) Highly unsuitable for families, very bad service, always packed and can get rowdy at times, pricing is too high and the equipment is horrible.
If others,please state :
h) Food Court
i) Food is good, pricing is fair,friendly workers and a clean environment to eat in.
ii) Food is mediocre, pricing is fair, friendly workers and a not-so-clean environment to eat in.
iii) Food is horrible, pricing is unreasonable, workers are rude and the environment is dirty.
If others,please state :
3) How can we improve our services?
a) The disabled
i) thoughtful and enough from parking to travelling around the complex
ii) its normal and can be found anywhere.
iii) parking lots should double up and the fee for renting the equipment should be canceled.
iv) the parking is not enough/always taken by non-disabled people and the equipment provide are always faulty.
If others,please state :
b) Golf equipment
i) Good quality, easily located and prices are affordable.
ii) Mediocre quality, needs walking around to be found and prices are affordable.
iii) Always in bad quality, hard to locate even by looking at the directory and the prices are ridiculous.
If others,please state :
c) Information Counter
i) Very humble and friendly service where directions are given simple and easy to follow
ii) Hard to communicate people yet friendly service but directions are sometimes quite complicated
iii) Very rude and unfriendly service provided where when asked for directions,a map of the mall is given to the customer.
If others,please state :
d) Security Guards
i) Helpful and responsible
ii) Always just standing and sometimes caught falling asleep
iii) Not helpful or responsible,yet always caught doing irrelevant things such as wolf-whistling women,eating while on duty or being rude.
If others,please state :
e) Lost and Found Section
i) Easy to communicate in redeeming lost item
ii) Rather hard to communicate with the person in charge but still negotiable
iii) Very hard to redeem lost item because of misinterpretion/misunderstanding
If others,please state :
f) Shop Assistant to Help Choosing Equipment
i) Friendly, helpful, humble and they know what they're doing and introducing to the customer.
ii) Friendly, not very helpful, humble and they're not very sure on what they're introducing to the customer.
iii) Rude, not helpful at all, not humble and they have no idea whatsoever on what they are doing.
If others,please state :
g) -insert number of holes-Indoor Golfing Centre
i) Family suitable, excellent service, not too packed, fair pricing and the equipment is always in good order.
ii) Rather family suitable, good service, rather packed, fair pricing and the condition of the equipment are bad at times.
iii) Highly unsuitable for families, very bad service, always packed and can get rowdy at times, pricing is too high and the equipment is horrible.
If others,please state :
h) Food Court
i) Food is good, pricing is fair,friendly workers and a clean environment to eat in.
ii) Food is mediocre, pricing is fair, friendly workers and a not-so-clean environment to eat in.
iii) Food is horrible, pricing is unreasonable, workers are rude and the environment is dirty.
If others,please state :
3) How can we improve our services?
a) The disabled
i) thoughtful and enough from parking to travelling around the complex
ii) its normal and can be found anywhere.
iii) parking lots should double up and the fee for renting the equipment should be canceled.
iv) the parking is not enough/always taken by non-disabled people and the equipment provide are always faulty.
If others,please state :
b) Golf equipment
i) Good quality, easily located and prices are affordable.
ii) Mediocre quality, needs walking around to be found and prices are affordable.
iii) Always in bad quality, hard to locate even by looking at the directory and the prices are ridiculous.
If others,please state :
c) Information Counter
i) Very humble and friendly service where directions are given simple and easy to follow
ii) Hard to communicate people yet friendly service but directions are sometimes quite complicated
iii) Very rude and unfriendly service provided where when asked for directions,a map of the mall is given to the customer.
If others,please state :
d) Security Guards
i) Helpful and responsible
ii) Always just standing and sometimes caught falling asleep
iii) Not helpful or responsible,yet always caught doing irrelevant things such as wolf-whistling women,eating while on duty or being rude.
If others,please state :
e) Lost and Found Section
i) Easy to communicate in redeeming lost item
ii) Rather hard to communicate with the person in charge but still negotiable
iii) Very hard to redeem lost item because of misinterpretion/misunderstanding
If others,please state :
f) Shop Assistant to Help Choosing Equipment
i) Friendly, helpful, humble and they know what they're doing and introducing to the customer.
ii) Friendly, not very helpful, humble and they're not very sure on what they're introducing to the customer.
iii) Rude, not helpful at all, not humble and they have no idea whatsoever on what they are doing.
If others,please state :
g) -insert number of holes-Indoor Golfing Centre
i) Family suitable, excellent service, not too packed, fair pricing and the equipment is always in good order.
ii) Rather family suitable, good service, rather packed, fair pricing and the condition of the equipment are bad at times.
iii) Highly unsuitable for families, very bad service, always packed and can get rowdy at times, pricing is too high and the equipment is horrible.
If others,please state :
h) Food Court
i) Food is good, pricing is fair,friendly workers and a clean environment to eat in.
ii) Food is mediocre, pricing is fair, friendly workers and a not-so-clean environment to eat in.
iii) Food is horrible, pricing is unreasonable, workers are rude and the environment is dirty.
If others,please state :
3) How can we improve our services?
1) What do you think about Alfred Park?
a. I think it is a great place for family shopping or individual shopping where everything that is needed in golfing can be found here in affordable prices.
b. I think its a mediocre place where shopping for golf equipments is convenient. Nothing much.
c. I think it is a normal shopping place anybody would choose or not choose to go to.
d. I think it is a horrible place to shop in for the services are horrible and the prices are ridiculous.
If others,please state :
2) What do you think about the services we provide for...
a) The disabled
i) thoughtful and enough from parking to travelling around the complex
ii) its normal and can be found anywhere.
iii) parking lots should double up and the fee for renting the equipment should be canceled.
iv) the parking is not enough/always taken by non-disabled people and the equipment provide are always faulty.
If others,please state :
b) Golf equipment
i) Good quality, easily located and prices are affordable.
ii) Mediocre quality, needs walking around to be found and prices are affordable.
iii) Always in bad quality, hard to locate even by looking at the directory and the prices are ridiculous.
If others,please state :
c) Information Counter
i) Very humble and friendly service where directions are given simple and easy to follow
ii) Hard to communicate people yet friendly service but directions are sometimes quite complicated
iii) Very rude and unfriendly service provided where when asked for directions,a map of the mall is given to the customer.
If others,please state :
d) Security Guards
i) Helpful and responsible
ii) Always just standing and sometimes caught falling asleep
iii) Not helpful or responsible,yet always caught doing irrelevant things such as wolf-whistling women,eating while on duty or being rude.
If others,please state :
e) Lost and Found Section
i) Easy to communicate in redeeming lost item
ii) Rather hard to communicate with the person in charge but still negotiable
iii) Very hard to redeem lost item because of misinterpretion/misunderstanding
If others,please state :
f) Shop Assistant to Help Choosing Equipment
i) Friendly, helpful, humble and they know what they're doing and introducing to the customer.
ii) Friendly, not very helpful, humble and they're not very sure on what they're introducing to the customer.
iii) Rude, not helpful at all, not humble and they have no idea whatsoever on what they are doing.
If others,please state :
g) -insert number of holes-Indoor Golfing Centre
i) Family suitable, excellent service, not too packed, fair pricing and the equipment is always in good order.
ii) Rather family suitable, good service, rather packed, fair pricing and the condition of the equipment are bad at times.
iii) Highly unsuitable for families, very bad service, always packed and can get rowdy at times, pricing is too high and the equipment is horrible.
If others,please state :
h) Food Court
i) Food is good, pricing is fair,friendly workers and a clean environment to eat in.
ii) Food is mediocre, pricing is fair, friendly workers and a not-so-clean environment to eat in.
iii) Food is horrible, pricing is unreasonable, workers are rude and the environment is dirty.
If others,please state :
3) How can we improve our services..
a) In general?
b) for the disabled
c) for our Golf equipment
d) Information Counter
e) Security Guards
f) Lost and Found Section
g) Shop Assistant to Help Choosing Equipment
h) -insert number of holes-Indoor Golfing Centre
i) Food Court
4) Are there any additional services that you would like us to provide you with?
Thank you for taking your time to fill in this questionare. We will try our very best to fulfil your needs very soon. Thank you very much.
The Management